In the Cobo Wallet(Cloud Wallet and HD Wallet) ,we set the login password, PIN code, payment password, mnemonic phrase words and private key etc multiple password. There are different methods to find back or reset.
1 | Login Password(Cloud Wallet)
- In the Assets page, click" Login Cloud Wallet"----Click" Forget Password"
- Enter your cellphone number to receive the verification code. then you can reset the login password which must contain at least 8 characters including two of letters, numbers and special characters.
2 |PIN Code
- PIN code can be taken as the unlock password and payment password on HD wallet.
- Enter"General"page----Click"PIN "----"Reset PIN"
- Note: You can also choose the Touch ID or Face ID which is more convenient.
- You can also set the normal PIN code or Advanced PIN code
- Note: PIN code is the local password and please keep it safe. It couldn't be recovered if get lost. More queries, please contact customer service on app (Contact Us)
3 |Payment Password(Cloud Wallet)
- Enter Cloud Wallet page, click the 【...】sign---Click"Setting"---"Payment password"
- Click"Change Payment Password"----Enter payment password to verify your identity
- Memo: You can open the Touch ID or Face ID which would be more convenient.
- If you forget your former payment password , please click"Forget Payment Password---and submit an request on the customer service page.
- Note: For the account security, we couldn't complete your request automatically, please contact Cobo customer service and we will fix it ASAP.
4 | Mnemonic Phrase words/Private Key(HD Wallet)
Mnemonic phrase words and private key are all protected by users himself instead of storing in a centralized server. Cobo Team couldn't reset your related information if users forget/lost wallet's mnemonic phrase words/ private key
Therefore, please be sure to ensure backup mnemonics!
