Stuck transactions are typically caused by low transaction fee rates. However other things can cause stuck transactions such as spending from an unconfirmed transaction or having dust outputs in the transaction,etc.
If your transaction fails, contact us at support@cobo.zendesk.com or submit a ticket with your deposit address and transaction ID (TXID) in text.
Remember, a failed transaction does not mean that your funds are lost. In case the transaction fails, our team will be here to assist you.
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