The website version and Play Store versions are not the same. Please make sure that you are downloading from the proper channel to avoid upgrade failures.
If the upgrade continues to fail, it could be because your current version of the app is too old. Please back up your Cloud Wallet password and HD Wallet Recovery Phrase then uninstall the old version and install the latest one.
If you encounter any other problems during the upgrade, please contact us on our official website to send us a ticket, and provide the information below:
- device type
- phone system version
- screenshot when you operate
We will help you solve your issue as soon as possible.