Full refunds will be granted for all unopened products that are returned within 30 days after the original shipping date.
All of our hardware wallets are under warranty. If a device is defective or stops working from proper use it can be returned for a full refund, as long as it is within the warranty period which is 1 year from the original purchase date.
Our security policy compels us to only sell hardware wallets that are brand new and sourced directly from the manufacturer. Therefore we are not able to resell used or opened products and we can not give refunds for hardware wallets that are opened or used.
HOW TO PROCESS A RETURN
Simply contact us at firstname.lastname@example.org
Give us your order number and tell us that you would like to return your item. We will arrange the return with more detail in the reply email.
HOW SOON WILL I GET MY REFUND?
We will process your return as soon as we get your item back and complete an inspection of its condition. A credit will be applied on the original method of payment, within 3 business days of receiving your return shipment.