When users use the API/SDK provided by Cobo Custody, the access may return an error due to their own configuration problems or Cobo side service problems, usually accompanied by error codes, brief error messages and other information. The reasons for the errors corresponding to the common error codes are explained as follows:
|
error code |
explanation |
|---|---|
|
1000 Unknown internal error |
There is an internal error in cobo, if this happens, please contact customer service. |
|
1003 API params is missing or null |
API request has wrong or missing parameters. In this case, please check the sent request parameters. |
|
12001 Signature verify fail |
The signature verification of the sent API request failed, please check the private key saved locally and the public key configured on the custody-web; or it may be caused by network reasons, please try again. |
|
12002 Coin not supported |
The currency of the requested operation is not supported. There may be two possibilities in this scenario: 1. This wallet has not opened the corresponding currency, please contact the administrator to open it. 2. This user has not activated this currency, please contact business/customer service for processing. |
|
12003 Permission deny |
The requested wallet does not have corresponding operation permissions, and may only query the permissions. Please contact the administrator to activate the corresponding permissions; or various scenarios without permission, such as accessing non-customer ORG content, etc. |
|
12004 Transaction not exist |
The transaction does not exist, maybe the txid of the configuration operation in the code is wrong, please check to confirm. |
|
12005 Signature permission deny |
The signature verification is rejected, please check the private key saved locally and the public key configured on custody-web. |
|
12006 Permission deny |
The IP address of the server that initiated the request does not match the IP address bound when the API_KEY was created. 
|
|
12007 Insufficient balance |
Insufficient wallet balance. |
|
12008 Coin is suspended temporarily |
The operating currency is temporarily unavailable, submit a ticket or contact customer service for processing. |
|
12009 Duplicate withdraw request id |
The duplicate withdrawal ID is generally caused by the same request id that has been used for the transaction operation before, but the request is not processed correctly for some reasons, and the same request is sent repeatedly. The client needs to deal with this error code, and cannot repeat the request after receiving this error. |
|
12010 Account has been frozen |
The account has been frozen, please contact the administrator on the client side for processing. If there are still problems, please contact the cobo customer service. |
|
12011 Amount below coin dust |
The transaction (withdrawal) amount has not reached the minimum operation amount. |
|
12012 Invalid address |
The wallet address verification failed, please check whether the address format is correct. |
|
12013 Address not in whitelist |
The withdrawal wallet address is not in the whitelist. 
|
|
12014 Transaction fee invalid |
The configuration of the handling fee is abnormal, please ask the customer service bill of lading to handle this problem. |
|
12015 Address does not exist |
The operating wallet address is not a cobo address, please check. |
